DOA Policy

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Please take note on the DOA (Death On Arrival) Policy:

1. If fish is dead upon receipt, we will provide Full Refund;

2. Unboxing video is required to show that death occurred during delivery while fish is still in the plastic bag;

3. If death is caused by delay on the part of recipient (no one to receive the parcel or opening the parcel late), refund will not be approved;

4. Order will be confirmed once payment made and fish will be shipped out on the next working day (subject to courier's availability);

5. Kindly check and ensure the delivery details when placing order and also details on the airwaybill provided. Delivery takes 2-3 days on average and you may use the tracking number to trace your parcel;

6. Delivery is available within Peninsula Malaysia (excluding Sabah, Sarawak, Labuan).